VOICEFIND.AI – PRIVACY POLICY
Effective Date: May 20, 2025 | Last Updated: May 20, 2025
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TABLE OF CONTENTS
1. Overview
2. Information We Collect
3. How We Use Your Information
4. SMS & Phone Communications
5. Sharing Your Information
6. Data Retention
7. Data Security
8. Your Rights & Choices
9. Cookies & Tracking Technologies
10. Children's Privacy
11. Third-Party Links & Services
12. Changes to This Privacy Policy
13. Contact Us
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1. OVERVIEW
VoiceFind.ai ("VoiceFind.ai," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or communicate with us — including through SMS/MMS text messages and phone calls.
By accessing or using VoiceFind.ai, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with its terms, please discontinue use of our services.
IMPORTANT NOTICE REGARDING SMS COMMUNICATIONS: By providing your phone number and opting in to receive text messages from VoiceFind.ai, you consent to receive SMS/MMS messages, including informational messages, service updates, alerts, and promotional content. Message and data rates may apply. You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us at privacy@voicefind.ai.
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2. INFORMATION WE COLLECT
We collect information you provide directly to us, information collected automatically through your use of our services, and information from third parties.
A. Information You Provide Directly
- Identity & Contact Information: Full name, email address, phone number (including mobile phone number for SMS communications), mailing address, and job title or company name.
- Account Information: Username, password, and profile details when you register for an account.
- Payment Information: Billing address and payment card details (processed securely through our third-party payment processors; we do not store full card numbers).
- Communications: Messages, inquiries, feedback, or other content you send us via forms, email, SMS, or phone.
- Voice & Audio Data: Recordings, transcripts, and related data submitted to or generated by our AI-powered voice services, as necessary to provide the VoiceFind.ai platform functionality.
- SMS Opt-In Data: Your mobile phone number and the date, time, and method of your consent to receive SMS communications from us.
B. Information Collected Automatically
- Device & Usage Data: IP address, browser type and version, operating system, device identifiers, referring URLs, pages visited, time spent on pages, and clickstream data.
- Log Data: Server logs that record your interactions with our services, including timestamps and actions taken.
- Cookies & Similar Technologies: See Section 9 (Cookies & Tracking) for details.
- Communication Metadata: Date, time, duration, and delivery status of SMS, MMS, and voice communications sent or received through our platform.
C. Information from Third Parties
- Telecommunications carriers and messaging providers (such as Twilio) that facilitate our SMS and voice communications.
- Analytics and advertising partners.
- Publicly available sources and data providers for business verification purposes.
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3. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
- Service Delivery: To provide, operate, maintain, and improve VoiceFind.ai's features and functionality, including AI-powered voice search and communications tools.
- Account Management: To create and manage your account, authenticate your identity, and process transactions.
- SMS & Phone Communications: To send you text messages and make or receive phone calls for service notifications, account alerts, one-time passcodes (OTP), customer support, and — where you have provided separate consent — promotional and marketing messages.
- Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical assistance.
- Legal & Compliance: To comply with applicable laws, regulations, and legal processes, including telecommunications regulations (e.g., TCPA, CTIA guidelines, Twilio Acceptable Use Policy, and A2P 10DLC requirements), and to enforce our Terms of Service.
- Safety & Security: To detect, prevent, and investigate fraud, abuse, security incidents, and other harmful activities.
- Analytics & Improvement: To analyze usage trends, measure the effectiveness of our services, and inform product development decisions.
- Marketing (with consent): To send promotional emails or text messages about our products and services where you have opted in or where permitted by applicable law.
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4. SMS & PHONE COMMUNICATIONS
This section provides specific disclosures required under the Telephone Consumer Protection Act (TCPA), the CTIA Messaging Principles and Best Practices, Twilio's Acceptable Use Policy, and applicable A2P (Application-to-Person) 10DLC campaign registration requirements.
A. Consent to Receive SMS Messages
We will only send you SMS/MMS messages if you have expressly opted in to receive them. Consent may be obtained through:
- Completing an online form on our website where SMS opt-in consent is clearly disclosed;
- Sending an initial inbound text message to our designated number;
- Verbally agreeing during a phone call where the terms are clearly communicated to you; or
- Signing a written agreement that includes SMS communication terms.
Your consent to receive SMS messages is not a condition of purchasing any product or service from VoiceFind.ai.
B. Types of SMS Messages We Send
Depending on your opt-in preferences and the nature of our relationship with you, we may send:
- Transactional / Service Messages: Account notifications, appointment confirmations or reminders, delivery or service status updates, one-time passcodes (OTP) for account authentication, and billing or payment alerts.
- Informational Messages: Product updates, feature announcements, support follow-ups, and responses to your inquiries.
- Promotional / Marketing Messages: Special offers, discounts, or promotional content related to VoiceFind.ai services (sent only where you have provided explicit consent for marketing communications).
C. Message Frequency
Message frequency varies depending on the nature of your relationship with us and your account activity. Transactional messages are sent as triggered by account events. Marketing messages are sent periodically (typically no more than 4 messages per month unless otherwise disclosed at the time of opt-in).
D. Message & Data Rates
Message and data rates may apply. Charges are assessed by your wireless carrier. VoiceFind.ai does not charge separately for SMS messages beyond any applicable service subscription fees.
E. How to Opt Out
You may opt out of SMS communications at any time by:
- Replying STOP to any SMS message you receive from us. We will send a one-time confirmation message and then cease sending SMS messages to your number.
- Contacting us at privacy@voicefind.ai with your opt-out request and mobile phone number.
- Updating your communication preferences in your account settings.
After you opt out, we may still send you non-marketing transactional messages that are essential to your account or service, unless you request complete cessation of all SMS communications.
F. How to Get Help
Reply HELP to any SMS message to receive instructions for opting out or for customer support contact information. You may also contact us at privacy@voicefind.ai or at the contact information in Section 13.
G. Supported Carriers
Our SMS messaging service is available on all major U.S. wireless carriers, including (but not limited to) AT&T, Verizon, T-Mobile, Sprint, Boost Mobile, MetroPCS, U.S. Cellular, and Cricket Wireless. Carrier availability is not guaranteed for all messages or all carriers.
H. No Sharing of Phone Numbers for Marketing
WE DO NOT SELL, RENT, SHARE, OR OTHERWISE DISCLOSE YOUR MOBILE PHONE NUMBER TO THIRD PARTIES FOR THEIR OWN MARKETING OR PROMOTIONAL PURPOSES. Your phone number is used solely to communicate with you on behalf of VoiceFind.ai and as otherwise described in this Privacy Policy.
I. Telecommunications Compliance
Our SMS and voice communications are facilitated through Twilio, Inc., a registered Communications Platform as a Service (CPaaS) provider. All messaging campaigns are registered with major carriers in compliance with A2P 10DLC requirements. We adhere to all applicable rules set forth by:
- The Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227;
- The CAN-SPAM Act;
- CTIA Messaging Principles and Best Practices;
- Twilio's Acceptable Use Policy and Messaging Policy;
- The Campaign Registry (TCR) A2P 10DLC registration requirements; and
- Federal Communications Commission (FCC) regulations.
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5. SHARING YOUR INFORMATION
We do not sell your personal information. We may share your information in the following circumstances:
A. Service Providers & Vendors
We share information with third-party vendors who perform services on our behalf, including:
- Telecommunications & Messaging: Twilio, Inc. (SMS/MMS delivery, voice communications, phone number management);
- Cloud Hosting & Infrastructure: Cloud storage and computing providers;
- Payment Processing: Secure payment processors (e.g., Stripe);
- Analytics: Web analytics providers (e.g., Google Analytics);
- Customer Support: CRM and help desk platforms.
These service providers are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy.
B. Legal Requirements & Protection
We may disclose your information if required to do so by law or in good faith belief that such action is necessary to: (i) comply with a legal obligation or valid legal process; (ii) protect and defend the rights or property of VoiceFind.ai; (iii) prevent or investigate possible wrongdoing in connection with our services; or (iv) protect the safety of our users or the public.
C. Business Transfers
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or substantially all of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your information becomes subject to a different privacy policy.
D. With Your Consent
We may share your information for any other purpose with your prior consent.
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6. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected. Specific retention periods include:
- Account Data: Retained for the duration of your account and for up to 3 years after account closure, unless a longer retention period is required by law.
- SMS Opt-In Records: We retain records of your SMS consent (including the date, time, and method of opt-in and any subsequent opt-out) for a minimum of 4 years, as required by telecommunications regulations and best practices for A2P compliance.
- Communication Logs: SMS message logs, call records, and metadata are retained for up to 2 years for compliance, dispute resolution, and fraud prevention purposes.
- Financial Records: Transaction records are retained for a minimum of 7 years in accordance with applicable tax and accounting laws.
- Voice & Audio Data: Retained for the period necessary to deliver the relevant service feature, unless you request earlier deletion or a longer period is required by law.
When your data is no longer needed, we will securely delete or anonymize it in accordance with our data disposal procedures.
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7. DATA SECURITY
We implement commercially reasonable technical, administrative, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption of data in transit using TLS/SSL protocols;
- Encryption of sensitive data at rest;
- Access controls limiting personnel access to personal information on a need-to-know basis;
- Regular security assessments and vulnerability scanning;
- Employee training on data privacy and security practices.
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security. If you believe your account has been compromised or your information has been subject to unauthorized access, please contact us immediately at privacy@voicefind.ai.
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8. YOUR RIGHTS & CHOICES
Depending on your location and applicable law, you may have the following rights with respect to your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete personal information.
- Deletion: Request that we delete your personal information, subject to certain legal exceptions.
- Portability: Request a machine-readable copy of your personal information to transfer to another service provider where technically feasible.
- Opt-Out of SMS Communications: Opt out of SMS messages at any time by replying STOP or contacting us as described in Section 4.
- Opt-Out of Marketing Emails: Unsubscribe from promotional emails by clicking the "unsubscribe" link in any marketing email or by contacting us directly.
- Withdraw Consent: Where we rely on your consent to process your data, you may withdraw consent at any time without affecting the lawfulness of prior processing.
- Do Not Sell / Do Not Share: We do not sell or share your personal information for cross-context behavioral advertising. If this changes, you will have the right to opt out.
California Residents (CCPA/CPRA)
California residents have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know, delete, correct, and opt out of the sale or sharing of personal information. To exercise your California privacy rights, please contact us using the information in Section 13. We will respond to verifiable consumer requests within 45 days.
How to Exercise Your Rights
To exercise any of the rights listed above, please contact us at privacy@voicefind.ai or by mail at the address provided in Section 13. We will verify your identity before processing your request and respond within the timeframe required by applicable law.
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9. COOKIES & TRACKING TECHNOLOGIES
We use cookies, web beacons, pixel tags, and similar technologies to collect information about your interactions with our website and to enhance your user experience. These technologies may collect:
- Your IP address, browser type, and operating system;
- Pages you visit and time spent on those pages;
- Referring website URLs;
- Clicks and interactions with website elements.
Types of Cookies We Use:
- Strictly Necessary Cookies: Essential for the website to function properly (e.g., session management, authentication).
- Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
- Functional Cookies: Remember your preferences and settings to improve your experience.
- Marketing Cookies: Used to deliver relevant advertisements. Only deployed with your consent where required.
Your Cookie Choices:
You can control cookies through your browser settings or, where we provide a cookie preference center, through that interface. Note that disabling certain cookies may affect the functionality of our website. We honor "Do Not Track" (DNT) signals where technically feasible.
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10. CHILDREN'S PRIVACY
VoiceFind.ai is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at privacy@voicefind.ai. Upon verification, we will promptly delete such information from our records in accordance with the Children's Online Privacy Protection Act (COPPA).
Users between the ages of 13 and 17 must have parental or guardian consent to use our services, including receiving SMS communications.
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11. THIRD-PARTY LINKS & SERVICES
Our website and services may contain links to third-party websites, applications, or services. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access through or in connection with VoiceFind.ai.
Our telecommunications services are provided in part through Twilio, Inc. Twilio's collection and use of data is governed by Twilio's own Privacy Policy, available at https://www.twilio.com/en-us/legal/privacy.
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12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page;
- Post a notice on our website; and/or
- Send you an email or SMS notification (where required by law or where we have your contact information).
Your continued use of VoiceFind.ai following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.
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13. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
VoiceFind.ai
Privacy & Compliance Team
Email: privacy@voicefind.ai
Website: www.voicefind.ai
For SMS-specific opt-out requests, you may also reply STOP to any text message received from us, or reply HELP for assistance. We will respond to all privacy inquiries within 30 days.
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